Showing posts with label Royal Sun Alliance PLC. Show all posts
Showing posts with label Royal Sun Alliance PLC. Show all posts

Monday, November 14, 2011

Solicitor’s Judicial Review against Law Society of Scotland’s ‘corrupt, client killer’ Master Policy fails as Lord Uist rules out £15K refund

The Law Society’s Master Policy which protects crooked lawyers against clients survives lawyer’s legal challenge. THE CORRUPT WORLD of the Law Society of Scotland’s MASTER POLICY has returned to the Court of Session with yet another victory for the Law Society after Glasgow solicitor Gerard Kelly of Kelly & Co failed in a judicial review challenge to a decision of the Law Society of Scotland's Insurance Committee which refused to refund some £15,517.87 covering four practice years, the sum being charged as “penalty premiums” after Mr Kelly  intimated to the insurers (Royal Sun Alliance) that a claim under the policy was going to be made by a former client.

Mr Kelly raised his action as a party litigant, while the Master Policy was represented by Moynihan QC for the Edinburgh Law firm of Dundas & Wilson. Little detail was released regarding the subject of the actual claim made by one of Mr Kelly’s former clients who also was not identified, and the claim, like so many others involving claims against the Master Insurance Policy, did not proceed to court, again, for unexplained reasons.

Master Policy fiddles & corruption cant be mentioned without ex-Law Society CEO Douglas Mill being torn to shreds by Scotland’s Finance Chief John Swinney (Click image to watch video)


As there is so little information released by the legal profession over the state of claims against the Master Policy, which itself has been linked to the deaths of clients in an independent report carried out by the University of Manchester’s Law School in 2009 for the Scottish Legal Complaints Commission, featured in an earlier report on Diary of Injustice HERE, the full judgement, by Lord Uist, who found in favour of the Law Society of Scotland, follows for readers interest.

Readers should also note Lord Uist’s reference to Section 44 of the Solicitors (Scotland) Act 1980 where “The Council may make rules with the concurrence of the Lord President concerning indemnity for solicitors and former solicitors [F1and incorporated practices] against any class of professional liability…”. Clearly the Lord President should be doing much more to ensure the Master Policy does not concur to cause solicitors clients to commit suicide after being hounded to death by the Law Society of Scotland and agents of the Master Policy insurers.

OUTER HOUSE, COURT OF SESSION [2011] CSOH 184 Judicial Review of a decision of the Law Society of Scotland dated 12 June 2008

Introduction
[1] In this application for judicial review the petitioner, a solicitor practising in Glasgow who has held a practicing certificate since 1983, seeks reduction of a decision of the Law Society of Scotland (the respondents) dated 12 June 2008 and intimated to him by letter dated 15 July 2008 (6/3 of process). The decision, which was in fact taken by the respondents' insurance committee, was to refuse a request by the petitioner under Rule 9 of the Solicitors (Scotland) Professional Indemnity Insurance Rules 2005 (the 2005 Rules) to waive the provisions of the master policy which had required the petitioner to pay penalty insurance premiums totalling £15,517.87 in addition to his normal annual premiums in the insurance years 2003/04, 2004/05, 2005/06 and 2006/07.

Background
[2] The factual background to the request made by the petitioner is that in or about March 2002 a claim was intimated against his firm, Kelly & Co, by a former client of the firm. In terms of the master policy of insurance arranged by the respondents such a claim had to be reported by him to the master policy brokers. He duly reported the claim to the brokers. As a consequence of that a reserve was placed on the claim. In terms of the master policy the placing of a reserve on the claim resulted in his being required to pay penalty premiums calculated in terms of the Rates and Rating Factors therein amounting to £15,517.87. The claim against the petitioner did not proceed and accordingly the insurers did not require to indemnify him. The request for a waiver of the provisions of the master policy was refused by the respondents' insurance committee by letter dated 15 July 2008 following upon their meeting of 12 June 2008 at which they considered written and oral submissions from the petitioner.

The master policy
[3] The master policy is a single collective insurance policy arranged by the respondents. There is a separate contract of insurance for each year. The year runs from 1 November and premiums are calculated on the basis of figures produced in July. The insurers charge a single, global premium which is allocated among the insured "practice units" in accordance with the Master Policy Rates and Rating Factors Rules for each insurance year. Those rules determine whether a practice unit qualifies for a discount or is liable to pay a penalty loading. The aggregate payable by all practice units is equal to the global premium payable to the insurers. The insurers therefore do not receive any increase in premiums in the event that a solicitor has been charged a penalty loading and nor do the respondents profit in that event. The benefit of any penalty loading is received by the practice units that qualify for a discount. Prior to the insurance year 2008/09 solicitors had a right of appeal in respect of the premium charged to them which lay to the Premium Appeal Committee of the respondents. In none of the four relevant insurance years in which the petitioner alleges that he was charged excessive premiums did he appeal to the Premium Appeal Committee.

[4] For the period 1 November 2003 to 31 October 2004 the Master Policy Rates and Rating Factors provided in para 1(a) that the standard premium for each practice unit where the number of partners or principals was between 1 and 3 fell to be calculated by adding to a fixed sum of £1,261 the sum of £3,215 for each partner or principal. Para 2(a) made provision for discounts and loadings on the premiums. It provided as follows:

"A practice unit...shall be entitled to a discount on the Standard Premium or shall suffer a percentage increase according to the following formula:-

(i) There shall be calculated the total amount ("Relevant Claims Total") of (aa) the total of all payments made by the Master Policy insurers as at 1 July 2003 in respect of all claims on the record of each Practice Unit with the reference prefixes M1998, M1999, M2000, M2001 and M2002 and (bb) the total of all reserves placed by the master policy insurers as at 1 July 2003 on all claims on the record of the same Practice Unit with the reference prefixes M1998, M1999, M2000 and M2001.

(ii) There shall be calculated the total ("Relevant Premium Total") of (aa) the whole of the premiums paid by the Practice Unit for the insurance years commencing 1 November 1998, 1999, 2000 and 2001 (bb) two thirds of the premium paid by the practice unit for the insurance year commencing 1 November 2002. The relevant figure in each case is the premium excluding Insurance Premium Tax and any rebate of brokerage.

(iii) There shall be calculated the "Loss Ratio" of each practice unit, being the Relevant Claims Total divided by the Relevant Premium Total expressed as a percentage.

"Circumstance" matters are not taken into account for Loss Ratio assessment."

A "circumstance" is something that could potentially give rise to a claim but did not constitute a claim. It did not affect the premium. An actual claim could give rise to a loading on the premium. There were equivalent provisions for the three subsequent insurance years.

[5] In the case of the petitioner, in the year 2003/04 the insurers placed a reserve of £40,000 on the claim and a commensurate loading of £11,995 was applied to the petitioner. In the year 2004/05 the reserve placed on the claim was £20,000 and the loading on the premium was reduced to £1,971. In the year 2005/06 the reserve had fallen to £5,000, resulting in no loading. The respondents were unaware if there had been any discount in the subsequent two years.

The relevant statutory provisions
[6] Section 44 of the Solicitors (Scotland) Act 1980 provided as follows at the material times:

"(1) The Council may make rules with the concurrence of the Lord President concerning indemnity for solicitors...against any class of professional liability, and the rules may for the purpose of providing such indemnity do all or any of the following things, namely -

(a) authorise or require the Society to establish and maintain a fund or funds;

(b) authorise or require the Society to take out and maintain insurance with an authorised insurer;

(c) require solicitors....to take out and maintain insurance with an authorised insurer.

(2) The Society shall have power, without prejudice to any of its other powers, to carry into effect any arrangements which it considers necessary or expedient for the purpose of the rules.

(3) Without prejudice to the generality of subsections (1) and (2) rules made under this section -

(a) may specify the terms and conditions on which indemnity is to be available, and any circumstances in which the right to it is to be excluded or modified;

(b) may provide for the management, administration and protection of any fund maintained by virtue of subsection (1)(a) and require solicitors ... to make payments to any such fund;

(c) may require solicitors ... to make payments by way of premium on any insurance policy maintained by the Society by virtue of subsection (1)(b);

(d) may prescribe the conditions which an insurance policy must satisfy for the purpose of subsection (1)(c);

(e) may authorise the Society to determine the amount of any payments required by the rules subject to such limits, or in accordance with such provisions, as may be prescribed by the rules;

(g) may specify circumstances in which solicitors....are exempt from the rules; ..."

[7] The Solicitors (Scotland) Professional Indemnity Insurance Rules 1995 (the 1995 Rules), which came into operation on 1 May 1995, provided, so far as relevant, as follows:

"Master Policy

5 - (1) The Society shall take out and maintain with authorised insurers to be determined from time to time by the Council a master policy in terms to be approved by the Council to provide indemnity against such classes of professional liability as the Council may decide. The Council at its discretion may amend the terms of the master policy from time to time.

(2) The master policy shall provide indemnity for all solicitors to whom these rules apply ...

(3) The limits of indemnity and the self insured amounts under the master policy shall be as may be determined from time to time by the Council.

Provided that nothing in these rules shall prohibit any solicitor from arranging with the insurers to extend the cover provided by the master policy if and on such terms as the insurers may agree.

Contingency fund

6 - (1) The master policy may provide for the intimation to the brokers of circumstances affecting a practice unit which have not given rise to a claim under the master policy but which may reasonably be expected to do so, and the terms of the master policy may provide for such circumstances to be taken into account in calculating the premium payable by practice units.

(2) The Society may establish a fund (in these Rules referred to as the "contingency fund" for the purpose of refunding to practice units such portion of the premiums paid by them as may be attributable to circumstances intimated in accordance with the master policy if and when the brokers are satisfied that no claim will result from such circumstances. The terms and conditions upon which such refund shall be made shall be determined from time to time by the Council.

(3) Every solicitor to whom these rules apply shall contribute such sum (if any) as may be required by the Council to establish and maintain the contingency fund. Every such solicitor shall produce along with each application for a practicing certificate such evidence as the Council may require that he has paid such contribution as aforesaid.

Waiver

8 - The Council shall have power in any case or class of case to waive in writing any of the provisions of these Rules and to revoke any such waiver.

Professional practice

10 - Failure to comply with these rules may be treated as professional misconduct for the purposes of Part IV of the Solicitors (Scotland) Act 1980."

[8] The 1995 Rules were revoked by the Solicitors (Scotland) Professional Indemnity Insurance Rules 2005, which came into operation on 1 June 2005. Rule 1(4) provided as follows:

"All acts done under or pursuant to the 1995 Rules shall be treated as having been done under or pursuant to these Rules, except in so far as they are inconsistent with these Rules."

Rules 5, 9 and 11 of the 2005 Rules were generally in the same terms as Rules 5, 8 and 11 of the 1995 Rules. The 2005 Rules did not make any provision for a contingency fund.

[9] The Solicitors (Scotland) Professional Indemnity Insurance Contingency Fund Rules 2007, which came into operation on 1 September 2007 made provision for monies which remained in the contingency fund as at that date. Rule 3 provides as follows:

"Contingency Fund Monies

3 - (1) The Society shall manage and administer the contingency fund monies.

(2) The Society may use the contingency fund monies for any professional indemnity purpose.

(3) The Society may use the contingency fund monies to pay costs and expenses reasonably incurred in connection with the management and administration of those monies or with their use for any professional indemnity purpose."

The terms of the decision
[10] The letter from the registrar of the insurance committee of the respondents dated 15 July 2008 stated as follows:

"The Committee was most grateful to you for your oral presentation as well as the question and answer session which followed the presentation. Your paper and presentation have assisted the Committee in carefully considering your request for a waiver from the Rates and Rating Factors regime under Rule 9 of the Solicitors (Scotland) Professional Indemnity Insurance Rules 2005.

The Committee carefully considered and noted the following matters in relation to your waiver request:-

1. That in terms of the scheme for the master policy for professional indemnity insurance for Scottish solicitors, as the then sole principal in the firm of Kelly & Co, Solicitors, Glasgow you intimated a claim against your firm to the master policy insurance brokers, Marsh.

2. That as a result of your decision to intimate the claim to the brokers this matter was then advised to the Lead Insurers RSA under the master policy. The consequence of this decision by you to intimate the claim was that you transferred the risk of payment against this claim to the insurers. The Committee noted that the 'transfer of risk' from your firm to the insurers resulted in a reserve being made against this claim. As a consequence of your decision to transfer this risk to the insurers your firm had declined the option of carrying this risk itself and thereby wished to use the underwriting facility of the master policy.

3. That there had been a validly made claim against your firm of Kelly & Co, Solicitors, Glasgow which had resulted in the lead insurers placing a reserve of £40,000 against this claim. .

4. The Committee noted that your firm in intimating this matter to the brokers and thereafter by the brokers to the lead insurers had been treated no differently from any other firm of Scottish solicitors which is insured under the master policy for professional indemnity insurance.

5. The Committee noted that prior to the intimation by you of this claim against your firm that your firm had benefited from the application of the discount/loading scheme under the master policy for professional indemnity insurance whereby your firm has received discounts on its master policy premium based on its no claims record.

6. The Committee noted that once a reserve had been set by the lead insurers against the claim made against your firm that you had decided not to challenge the reserve. This is because you accepted that the reserve figure was both fair and reasonable.

7. The Committee also noted that you have accepted as being fair and reasonable the Rates and Rating Factors regime operated by the Society under which the global premium for the master policy for professional indemnity insurance is allocated amongst individual firms.

8. The Committee noted that in the course of your presentation on Thursday 12 June 2008 you stated that a request for a waiver was an opportunity for the Society to show that the master policy was robust and can deal with any allegations of unfairness where the application of the Rates and Rating Factors regime may appear to have resulted in a disproportionate result. The Committee is of the opinion that it is the application of the Rates and Rating Factors regime (which is reviewed on an annual basis) which in itself shows that the master policy is robust and applies equally and fairly to all firms.

9. The Committee noted that in your presentation on Thursday 12 June 2008 you stated that bodies such as the Monopolies and Mergers Commission, the Office of Fair Trading, the Financial Services Authority and the Scottish Legal Complaints Commission may have an interest in the operation of the master policy for professional indemnity insurance. This is a correct statement of fact as many of these bodies have at some time in the recent past had dealings with the Society with respect to the master policy for professional indemnity insurance. Please note that the Office of Fair Trading launched a formal investigation into the master policy for professional indemnity insurance and concluded in 2005 that: -

"Under current arrangements for professional indemnity insurance there may be a benefit to the Law Society of Scotland, its members and their clients, of collective bargaining by the profession to secure uniform and affordable professional indemnity insurance for Scottish solicitors. It was not clear, given the scale of the profession in Scotland, that the apparent benefits of England and Wales' arrangements, in terms of greater freedom to solicitors to seek insurance directly from an approved pool of insurers, could simply be achieved in the context of solicitors in Scotland."

Please also note that the Financial Services Authority approved the Society's arrangements for professional indemnity insurance through the master policy prior to granting the Society status as a designated professional body under the Financial Services and Markets Act 2000. There has also been a recent meeting between representatives of the Society and the Commissioners of the Scottish Legal Complaints Commission on the master policy for professional indemnity insurance at which their oversight responsibility for the master policy was discussed.

10. The Committee also noted that if a 'qualifying insurer' regime were in operation in Scotland (similar to that currently in operation for solicitors in England and Wales) instead of the current master policy arrangements it is likely that insurers would have imposed some level of premium loading on account of the claim intimation/reserve and that insurers would not have returned or refunded any part of the premium loading if, at a later stage, the matter was resolved at no cost to the insurers concerned.

Given all of the above matters which were very carefully considered by the Insurance Committee, the Committee agreed on an unanimous basis to refuse your firm's request for a waiver and refund of the discounted/loading insurance premiums of £15,517.87 on the basis that this additional premium was equitable based on the Rates and Rating Factors scheme operated by the Society."

The petitioner stated that he strongly disputed that, as the Committee noted in para 7, he accepted as being fair and reasonable the Rates and Rating Factors regime.

Appropriateness of judicial review
[11] The respondents, both in their written answers and in the oral submissions made by Mr Moynihan on their behalf, submitted that the petitioner had failed to exhaust his remedies and that the current application for judicial review was unjustified. Reliance was placed on the following statement at para 12.01 in Clyde and Edwards on Judicial Review (2000):

"As a general proposition it may be said that judicial review is not available if there is an alternative means of relief open to the applicant. One example of such a case is where there is a contractual remedy open to the complainer."

It was submitted that in each of the four insurance years concerned the petitioner had had the opportunity to appeal to the Premium Appeal Committee (subsequently abolished) but did not do so. Accordingly, the present application by way of judicial review was inappropriate as he had failed to take advantage of the appropriate remedy at the time. As he had failed to avail himself of that remedy, it was not open to him now to proceed by way of judicial review.

[12] In response the petitioner stated that he could not have pursued the option of an appeal to the Premium Appeal Committee as he had never disputed the level of the reserve. Clause 4(b) of the master policy provided that a firm which disputed the level of the insurers' reserve or the insurers' classification of an intimation as a claim rather than a circumstance could instigate an appeal under the procedure set out therein. He made no criticism of para 6 of the respondents' decision letter. He did not dispute that what was involved here amounted to a claim rather than a circumstance. Clause 4(b) of the master policy did not apply as he was not challenging the Rating Factors. The request for a waiver under the 2005 Rules could cover the years in which the 1995 Rules were applicable in view of Rule 1(4) taken with Rule 9 of the 2005 Rules. There was no time limit covering the application for a waiver.

[13] In my opinion it cannot be said that resort to the supervisory jurisdiction of the court is excluded in this case on the ground that the petitioner failed to avail himself of an alternative remedy. As he pointed out, he was not challenging the Rates and Rating Factors and Clause 4(b) of the master policy therefore did not apply. The insurance committee of the respondents did not question the competency of his application for a waiver to them and proceeded to deal with the substance of it. That being the case, I see no reason why their decision should not be open to challenge by way of an application for judicial review if they erred in law or exceeded their powers in reaching it. Accordingly, I hold that this application for judicial review cannot be described as being inappropriate or unjustified on the ground of the existence of an alternative remedy of which the petitioner failed to avail himself.

The merits of the application
[14] The petitioner challenged the lawfulness of the decision of the insurance committee on the grounds set out in statement 18(a) to (g) of the petition, with the exception of ground (d). In brief, the grounds were that the decision to refuse the waiver request was one which no reasonable body in the position of the respondents could have reached, that in reaching their decision the respondents took into account certain irrelevant considerations, that the decision lacked proportionality, that the respondents fettered their discretion by rigid adherence to the master policy Rates and Rating Factors and did not exercise the discretion given to them by Rule 9 of the 2005 Rules, that the decision to adhere to the terms of the master policy imposed upon the petitioner was unlawful and amounted to an abuse of power as the petitioner was not given any freedom of choice as to which insurer should provide insurance or what the policy terms and conditions should be and, lastly, that in refusing the waiver request the respondents breached the petitioner's legitimate expectation that a no loss claim would not result in penalty premiums not being returned, the major exclusion clause in the insurance contract not having been brought to his attention.

[15] For the respondents it was submitted that the insurance committee had looked at the equities of the case and decided that there was nothing inequitable in the application of the Rules in force at the material time. What the petitioner was attempting to do by way of his application for judicial review was to achieve a retrospective adjustment of a closed commercial transaction.

[16] In my opinion, on the assumption that the application to the insurance committee under Rule 9 of the 2005 Rules was a competent one (about which I express no view as it was treated by the committee as being competent), it cannot be said that the respondents erred in law or exceeded their powers when deciding to refuse the petitioner's request for a waiver. They did not fail to take relevant matters into account and they did not take into account any irrelevant matters. Moreover, from a practical point of view I do not see how they could ever have refunded the petitioner premiums which they had not received. It is evident that the petitioner is opposed to the system of the master policy arranged by the respondents as he perceives that it has resulted in injustice to him, but it is not for me to enter into what are in substance policy matters for the respondents and their membership. The petitioner was obliged to comply with the 1995 and 2005 Rules as any failure to do so could have been treated as professional negligence on his part. The insurance committee properly considered the merits of the application for a waiver and I cannot detect any illegality or irrationality in the decision which they reached.

Decision by Lord Uist [17] I shall dismiss this petition.

Friday, December 10, 2010

Law Society's ‘Killer Insurance’ in the dock as solicitor says only way ‘adversarial’ Master Policy will be revealed is if it ends up on Wikileaks

Master Policy Report Suicides revealedThe Law Society’s secretive Master Policy insurance protection scheme was linked to deaths in SLCC report. AS the Scottish Legal Complaints Commission effectively signalled earlier in July of this year it had abandoned its less than determined two year quest to secure documents & details from infamous insurers Marsh UK & the Law Society of Scotland of of how the Master Policy operates to protect the legal profession, a solicitor who has come forward over the issue said today the only way the SLCC or the public would ever see the inner workings of the notoriously anti-client Professional Indemnity Insurance scheme for the Scottish legal profession would be if it ends up on the whistle blowing website WikiLeaks.

The solicitor, whose identity I have agreed to withhold on the grounds he may face intimidation from the Law Society over his stance on the matter also said this morning he was fed up with the situation where the Master Policy brokers & insurance companies effectively make the whole process of dealing with clients ‘adversarial’ as soon as any doubt or questions over the solicitors work are raised.

He said : “Having read of the flawed, reticent steps the SLCC have so far taken in their attempts to secure documentation relating to how the Master Policy operates, I am now convinced the only way the SLCC or anyone outside the Law Society or Marsh will ever see a copy of the Master Policy and be able to understand its inner workings & policies on claims is if it all ends up on Wikileaks.”

He continued : “While I make no excuses for colleagues who provide clients with shoddy legal services, I would like members of the public to understand we are currently operating under a regime where as soon as a client raises issues with our work which may potentially lead to a complaint, the Law Society require us to inform them of what is going on. The solicitor client relationship possibly built up over a number of years then turns into an adversarial exercise of effectively closing down our end in representing a client’s best interests while the Law Society and Marsh work out the impact of a complaint or a potential claim against the Master Policy. Ultimately the solicitor & client part company and the client then experiences significant problems in obtaining any further legal representation.”

An official from one of Scotland's consumer organisations, commenting on the issue said today : “If we are serious about restoring client confidence in the legal profession, one of the first obvious steps is to open up the Master Policy to full transparency. Whatever way this is achieved, full disclosure must be realised in an effort to break from the way in which claims for negligence have been historically handled, in a manner of full confrontation which has ultimately caused the profession more grief that what its worth.”

A client who has been pursuing a claim against the Master Policy for over 5 years, a claim which involves the loss of the client’s home and business after his solicitor’s negligent actions wiped out his assets & livelihood described the Master Policy as “A killer insurance policy which is out to maim anyone who tries to recover from what the legal profession did to them.”

Earlier last month I reported how the ‘besieged’ Scottish Legal Complaints Commission had effectively wound down its pursuit of information connected to the Master Policy which would allow the SLCC to fulfil its “monitoring role” as mandated to it in Section 39 of the Legal Profession & Legal Aid (Scotland) Act 2007, which states :

(1) The Commission may monitor the effectiveness of—

(a) the Scottish Solicitors Guarantee Fund vested in the Society and controlled and managed by the Council under section 43(1) of the 1980 Act (“the Guarantee Fund”);

(b) arrangements carried into effect by the Society under section 44(2) of that Act (“the professional indemnity arrangements”);

(c) any funds or arrangements maintained by any relevant professional organisation which are for purposes analogous to those of the Guarantee Fund or the professional indemnity arrangements as respects its members.

(2) The Commission may make recommendations to the relevant professional organisation concerned about the effectiveness (including improvement) of the Guarantee Fund, the professional indemnity arrangements or any such funds or arrangements as are referred to in subsection (1)(c).

(3) The Commission may request from the relevant professional organisation such information as the Commission considers relevant to its functions under subsections (1) and (2).

(4) Where a relevant professional organisation fails to provide information requested under subsection (3), it must give reasons to the Commission in respect of that failure.

slcc_logoScottish Legal Complaints Commission have not done enough to secure Master Policy documents. However, despite having the power in law to monitor claims against the Master Policy, the SLCC’s board has singularly failed to achieve any movement on its request to Marsh & the Law Society of Scotland for accurate information on how the Master Policy operates. The SLCC’s board minutes of July 2010 depressingly concluded : “5.1 Master Policy and Guarantee Fund: A verbal update was given which touched upon the issues of the time it was taking to obtain information, and the fact that information may never be forthcoming from Marsh as they are under no legal obligation to provide it and because of commercial sensitivity may not be able to provide it. A discussion took place on the merits of splitting the research and Members agreed to separate research in relation to Master Policy and Guarantee fund and press on with research on the Guarantee Fund.”

You can read more about the University of Manchester’s report on the Master Policy, here : Suicides, illness, broken families and ruined clients reveal true cost of Law Society's Master Policy which 'allows solicitors to sleep at night'.

SLCC report headerOnly a few days after the release of the Scottish Legal Complaints Commission's investigation into the claims process against solicitors, harsh evidence emerged of the human cost to clients, where suicides, illness (some resulting in death), family break ups and huge financial losses are the horrific consequences sustained by members of the public who have tried to make claims against the Law Society of Scotland's 'Master Policy' insurance scheme, touted by the legal profession as protecting lawyers and clients but which the ground breaking report released by Manchester University School of Law on Monday reveals “is simply designed to allow lawyers to sleep at night.”

Page 8 - Consumer Focus Scotland refused cooperation from Law SocietySuicides, illness, family breakdown, loss of homes, loss of livelihood were all identified by interviewees as being directly associated with members of the public’s dealings with the Law Society & Master Policy. During the research team's investigation of claims against the Master Policy, team members were told of suicides which had occurred due to the way in which clients of crooked lawyers had been treated by the Law Society of Scotland and the insurers who operate the Master Policy protection scheme for solicitors against negligence claims. Quoting the report : "Several claimants said that they had been diagnosed with depression; that they had high blood pressure; and several had their marriages fail due to their claim. Some had lost a lot of money, their homes, and we were told that one party litigant had committed suicide."

Further excerpts from the Manchester University report into the Law Society's Master Policy & Guarantee Fund show the intolerable strain clients who attempt to claim against their 'crooked' solicitor have to endure : Claimants "described being intimidated, being forced to settle rather than try to run a hearing without legal support, and all felt that their claims’ outcomes were not fair. Some claimants felt that they should have received more support, and that this lack was further evidence of actors within the legal system being “against” Master Policy claimants. Judges were described as being “former solicitors”, members of the Law Society – and thus, against claimants. Some described judges and other judicial officers as being very hostile to party litigants."

One direct quote from the report, depicts a claimant, who was forced to become a party litigant : "I keep fighting cases, and they keep coming at me, and now I have become ill. But they still keep coming at me. They threw me out onto the street, I couldn’t get my medication, I’ve got nothing, I was homeless, ill, sleeping in the car. Now I am appealing. But I can’t get a solicitor. They are just shutting me down…. My health has been damaged, they kill you off. It's a proven fact. All of us have stress related problems after years and years of stress."

0048Insurers Marsh & Law Society imposed conditions on SLCC’s research team. However, in a startling revelation which gives an insight into the difficulties the research team faced in compiling the report, legal insiders allege that corruption is so rife in the legal services sector, the Law Society refused to hand over actual copies of the Master Policy to the research team, fearing disclosure of the highly secretive & sensitive documents would cause a rush of bad publicity to the Scots legal profession for its consistent cover up of claims & complaints against highly corrupt law firms and individual solicitors. In response to enquiries, Dr Angela Melville, who interviewed many clients for her final report, confirmed the research team did not receive a copy of the Master Policy, despite requesting it. Instead, a letter from Alistair J Sim, Director of the US Insurer Marsh, who had executives convicted of criminal offences in the United States , attached strict conditions to what little information was disclosed : “Please note that the consent of Marsh and Royal & Sun Alliance plc to the production of the enclosed documents is condition on the research team agreeing not to quote from the documents, or any part of them, whether text or figures, in the report to the Scottish Legal Complaints Commission.”

The letter from Marsh banning the SLCC or University of Manchester from publishing information and refusing a copy of the Master Policy went onto say : “The documents which are produced are confidential and are commercially sensitive. They are provided to the research team only and neither the documents nor copies should be provided to any other party nor should the content of the documents be disclosed to anyone outside the research team. At the conclusion of the research project, the documents should be returned with confirmation that foregoing conditions have been complied with and that no copies have been retained. If the research team is unable to agree to the foregoing conditions, the documents should be returned along with confirmation that no copies have been retained.”

The latest annual report of the Scottish Legal Complaints Commission is, apparently, weeks, if not days away from being published, and is expected to show a sharp drop in complaints, although suspiciously there is expected to be little mention of the SLCC’s failure to address the Master Policy issue, being one of the cornerstones of corruption in the Scots legal profession which has led to unrivalled consumer suspicion & distrust of the Law Society and individual solicitors.

So, while some appear not to be encouraging anyone to do or leak anything, in view of the fact people have died to allow lawyers to sleep soundly at night, I think its high time the public were able to inspect the full horrors of the Master Policy, the people involved & implicated in it, and how the Law Society of Scotland cut clients off at the knees from obtaining access to justice … just so some lawyers who would probably end up in jail if their acts were criminalised, rather than being investigated & judged upon by their own peers, can get a good night’s rest …

Friday, November 26, 2010

‘Part-time’ law regulator Scottish Legal Complaints Commission refuse to monitor consumer claims against lawyers ‘Master Policy’ insurance scheme

SLCCThe Scottish Legal Complaints Commission have refused to monitor claims against crooked lawyers. THE Scottish Legal Complaints Commission which has received over £2 million of public funds & many more millions from lawyers, and which was triumphed by both the Scottish Government & Scottish Parliament as an ‘independent’ regulator of complaints against the legal profession has today reneged on substantial parts of its legislative remit to ‘monitor’ claims made against the Law Society of Scotland’s Master Policy – the infamous insurance scheme which clients who attempt to recover financial losses through negligent or ‘crooked lawyers’ are forced to deal with, if they can find legal representation to take their case to court.

It can now be revealed the SLCC has refused the first ever invitation to monitor two claims made by an individual who contends negligence & more on the part of his legal representatives. The SLCC however went further in its response to the client’s request, and claimed it would not monitor any claims made against the Master Policy, despite the powers given to it under Section 39 of the Legal Profession & Legal Aid (Scotland) Act 2007.

SLCC Master Policy Monitor request 19 11 2010Letter reveals SLCC’s latest Chief Executive told client they will not monitor claims made against crooked lawyers while revealing quango boss is part-time only at £35K a year. In a letter released today to Diary of Injustice, the SLCC’s latest Chief Executive, Rosemary Agnew apologised for taking a month to reply to the claimant, as the SLCC’s Chairwoman, Jane Irvine who receives over £35,000 a year “only attends the office on a part-time basis”. Ms Agnew then went onto write : “..it is not within the SLCC’s remit to monitor individual claims made under the Master Policy. Under the Legal Profession & Legal Aid (Scotland) Act 2007 (Section 39), the SLCC may monitor the overall effectiveness of guarantee funds, etc and professional indemnity arrangements put in place by the Law Society of Scotland for its members (ie the Master Policy). This power does not extend to our active involvement in the way in which individual indemnity claims are being dealt with by the insurers.”

Ms Agnew, the SLCC’s second Chief Executive, who replaced Eileen Masterman who herself resigned after a bitter exchange with Cabinet Secretary for Finance John Swinney over issues involving meetings the SLCC held in connection with the Master Policy, went onto question why the claimant was even writing to the SLCC with regard to monitoring Master Policy claims, even disputing the claimant’s capacity to invite the SLCC to carry out its monitoring role. I reported on Ms Masterman’s resignation, here : SLCC’s Eileen Masterman resigns, questions remain on attempt to mislead Cabinet Finance Chief John Swinney over secret meetings with insurers Marsh

Douglas Mill 4Ex Law Society Chief Executive Douglas Mill, resigned after memo revealed he interfered in Master Policy claims. Legal insiders today questioned the Scottish Legal Complaints Commission’s refusal to monitor individual claims made against crooked lawyers to the Master Policy, saying it had been expected for some time the SLCC would involve itself in monitoring work to specific claims, as several MSPs, including John Swinney when he was in opposition, had hoped for and was intended in the spirit of the LPLA Act, which had a bitter passage through the Scottish Parliament during 2006, even provoking legal threats against both the Parliament & Scottish Government by the then Law Society Chief Executive, Douglas Mill, himself brought down by questions over his involvement in blocking claims against the Master Policy.

A consumer official also criticised the SLCC’s refusal to keep watch on claims made against the Master Policy and rounded on their refusal to look at individual claims. He said : “If the SLCC do not take up their monitoring role on claims made to the Master Policy in a fashion which allows them to keep an eye over individual claims, I have to wonder how the commission expects to gain any experience from how claims to the Master Policy progress once they have been made.”

Section 39 of the Legal Profession & Legal Aid (Scotland) Act 2007 Legal Profession & Legal Aid (Scotland) Act 2007 states :

39. Monitoring effectiveness of guarantee funds etc

(1) The Commission may monitor the effectiveness of—

(a) the Scottish Solicitors Guarantee Fund vested in the Society and controlled and managed by the Council under section 43(1) of the 1980 Act (“the Guarantee Fund”);

(b) arrangements carried into effect by the Society under section 44(2) of that Act (“the professional indemnity arrangements”);

(c) any funds or arrangements maintained by any relevant professional organisation which are for purposes analogous to those of the Guarantee Fund or the professional indemnity arrangements as respects its members.

(2) The Commission may make recommendations to the relevant professional organisation concerned about the effectiveness (including improvement) of the Guarantee Fund, the professional indemnity arrangements or any such funds or arrangements as are referred to in subsection (1)(c).

(3) The Commission may request from the relevant professional organisation such information as the Commission considers relevant to its functions under subsections (1) and (2).

(4) Where a relevant professional organisation fails to provide information requested under subsection (3), it must give reasons to the Commission in respect of that failure.

Exactly how far along the Scottish Legal Complaints Commission actually is with its monitoring role of claims against crooked lawyers after three years of discussing the issue was revealed in an article of last week, here : 15 court challenges, huge expense claims, lack of consumer confidence & no Master Policy scrutiny after two years tells all on Scots law quango SLCC

Master Policy Report Suicides revealedSLCC’s Master Policy report revealed client deaths were covered up by Law Society & insurers. Clearly the word “may”, which is liberally inserted into the terms of the LPLA Act is playing a vital part in the SLCC’s lack of interest in monitoring claims against the Master Policy, a remit which is still in discussion three years since the Commission was created. Additionally, the 2009 independent investigation into the Master Policy, compiled by the University of Manchester’s law school, which I reported on report on the, here : Suicides, illness, broken families and ruined clients reveal true cost of Law Society's Master Policy which 'allows solicitors to sleep at night' appears to have had little effect on the road to taking the Master Policy issue since the law complaints quango was created in a blaze of publicity to restore public confidence in the handling of complaints against Scottish solicitors and to keep an eye on how clients are compensated for the actions of ‘crooked lawyers’.

Jane IrvineSLCC’s Chairwoman Jane Irvine who couldn’t answer letter sooner due to part-time position. While wronged & robbed clients have been left in the lurch by the SLCC’s refusal to monitor claims made to the Master Policy, its ‘part-time’ Chairwoman, Jane Irvine who receives over £35,000 a year in her post at the SLCC is revealed in the SLCC’s register of interests to have a string of jobs including that of Chair of the Disciplinary Board of the Faculty and Institute of Actuaries, and the position of Deputy UK Pensions Ombudsman, for which Ms Irvine receives a further £30,000 per annum with expenses claimed of £3883.70 up to August 2010, according to a response received in relation to a Freedom of Information request.

The Faculty of Actuaries are exempt from Freedom of Information legislation and would not reply to enquiries as to how much Ms Irvine earned in her position as Chair of the Disciplinary Board of the Faculty and Institute of Actuaries.

The SLCC’s register of interests also reveals Ms Irvine is a Director of a company called “Daleway Ltd” and a 2006 report in the Law Society of Scotland's in house magazine, the Journalonline stated Ms Irvine was a director of “Resolutions Ltd” “which provides decisions and mediation services for disputes in a range of areas including holidays, funerals, surveying and financial services. She is also the chairman of the Scottish Branch of the Chartered Institute of Arbitrators.”.

The Journalonline article of 2006 went onto state : “She sits on disciplinary boards for the Royal Institution of Chartered Surveyors, the Institute of Chartered Accountants of Scotland, the Institute of Actuaries and the Faculty of Advocates. She has also served on the Local Government Property Commission in Scotland where she dealt with disputes over property ownership between local authorities.”

Many other SLCC board members hold multiple jobs & paid positions, as is revealed in their register of interests which will be featured in a further report next week, where it appears the board members have so many other positions, they don't appear to be able to focus on the SLCC’s expected remit to be a vigorous defender of maligned clients at the hands of many a crooked lawyer …

It is certainly a sorry state for consumers of legal services in Scotland that over a year on since the SLCC’s own report tied up the Master Policy to deaths, the SLCC is still bogged down in discussing what it should be doing with regard to its ‘monitoring role’ over the Master Policy & Guarantee Fund.

The Scottish Legal Complaints Commission issued a less than convincing statement this afternoon on the matter of their monitoring role over the Master Policy, saying : “We understand that under the Act, the SLCC’s powers do not extend to the monitoring of individual cases.”

Clearly if the Scottish Legal Complaints Commission is not up to the job of monitoring the most controversial parts of regulation of complaints & claims against the legal profession, the public need a regulator who can do, not one that cant do, or wont do …

Friday, June 04, 2010

Scottish Government plan to regulate non-lawyer 'will writers' may see Law Society regulate all complaints against mishandled wills, legal business

Fergus EwingCommunity Safety Minister Fergus Ewing announces regulation for non-lawyer will writers. FERGUS EWING, the Scottish Government’s Community Safety Minister standing in for the Justice Secretary Kenny MacAskill announced the latest round of amendments to the Legal Services (Scotland) Bill which include the regulation of non-lawyer will writers in Scotland, some of whom have been targeting people with the same sharp practices so often employed by solicitors & law firms who, as the complaints statistics reflect, still represent the greatest threat to deceased clients wills & executry estates.

However, there is a deadly twist in the plans announced by the Scottish Government, which may well end up ensuring any non-lawyer will writing services and indeed any new entrants to Scotland’s legal services market, are regulated by the Law Society of Scotland, as no other regulatory bodies have indicated they intend apply to Scottish Ministers to be ‘approved regulators’ for the expanded legal services market which the Legal Services (Scotland) Bill is designed to reform, aiming to bringing wider access to justice for Scots consumers of legal services, many of which are currently available through solicitor members of the Law Society of Scotland.

Law Society of Scotland & ICASAccountants regulator ICAS had intended to apply as an ‘approved regulator’ although the Law Society are now viewed as the ‘favoured applicant’ by Scottish Ministers. Initially the Institute of Chartered Accountants of Scotland (ICAS) had announced they were considering making a bid to become an ‘approved’ regulator in the reformed legal services market, however ICAS have not updated their position on the issue, and with the dithering, anti-client Scottish Legal Complaints Commission also undecided about whether it will apply to the Scottish Government as an ‘approved regulator’ of legal services, the only contender for regulating any new entrants to Scotland’s currently solicitor only legal services sector is the Law Society itself, leaving the possibility the infamous solicitor’s self regulator may well use its dominant position to force out new entrants to the legal services market it may see as competition to its own solicitor members.

As I am in favour of regulating non-lawyer will writers, I have no huge problems with the Scottish Government’s proposals, however the fact nothing has been done to protect the public from the Law Society of Scotland’s poor regulation of solicitors & law firms who in many cases, deliberately mishandle a deceased client’s estate simply to ramp up their own firm’s profits & personal finance deals with some of the major High Street banks on the back of assets of deceased clients, means there is still effectively no protection for Scots consumers when it comes to wills & executries.

Allowing the Law Society to regulate the entire wills & executries sector where the Law Society has already proved it cannot regulate its own member’s conduct on handling wills & the assets of deceased clients, will not improve consumer protection nor help reduce the huge amount of will fraud in Scotland, whether such frauds are committed by lawyers, or non-lawyers.

Law Society of ScotlandLaw Society of Scotland covers up too many complaints against wills & executry estates to protect rogue lawyers. It all comes down to poor regulation, and with estimates of solicitors siphoning off tens of millions of pounds a year from wills & executry estates in Scotland, and getting away with it because the Law Society continually whitewashes complaints made by families, beneficiaries and sometimes even charities, then until a fully independent regulator is created to ensure complaints against all legal services, including particularly wills & executries, the mere window dressing for one part of the industry, while leaving the lion’s share of will handling to the even worse regulated legal profession, will do nothing to protect members of the public and their bequests to families & friends etc …

The Scottish Government’s proposals, announced earlier this week by Community Safety Minister Fergus Ewing are as follows : Legal Services Bill to regulate non-lawyer will writers with the actual amendments lodged at the Scottish Parliament : Amendments to Legal Services Bill : non-lawyer will writers (pdf)

ScottishGovernmentScottish Government announcement on non-lawyer will writer regulation. The proposed amendment to the Legal Services (Scotland) Bill follows a consultation process, and would apply a set of regulatory rules, enforcement measures and sanctions to ensure non-lawyer will writers conform to acceptable industry practice. It will bring to an end an era where consumers have been vulnerable to non-regulated practices which are often unnecessarily expensive (the same couldn’t happen in a solicitor’s office, of course …)

One example of this was when an elderly client was charged £1,000 for a straightforward will in a non inheritance tax estate. That client was driven to her bank by the will writer to withdraw the money in cash to pay the fee. In another case, consumers wanting a will have been sold specialised services they do not require. In some cases they are being persuaded to pay up to £2,400 when a simple will costing £150 would suffice. (similar stories have been told where solicitors have done the same to their clients …)

Fergus EwingCommunity Safety Minister Fergus Ewing said: "That is why we intend to regulate non-lawyer will writers. Yesterday, I lodged amendments to the Legal Services (Scotland) Bill to provide for such regulation. A number of persons and organisations have made representations to us about non-lawyer will writers, providing examples of poor practice. These include lack of skill and competence; "cold calling"; and advice based on English law. We are very concerned that some non-lawyer will writers may be exploiting the lack of regulation to the detriment of the consumer in Scotland.”

"The regulation will continue to allow non-lawyers to provide a will writing service, but will protect consumers by ensuring that such will writers are subject to robust regulatory rules, enforcement measures and sanctions. However, we will not regulate individuals preparing their own will, with or without a DIY pack, including "deathbed" wills, or other persons providing a free advice service."

The Scottish Government consultation on the regulation of non-lawyer will writers took place between December 18, 2009 and February 19, 2010. The consultation paper sought views on the possible regulation of non-lawyer will writers in Scotland. The Legal Services (Scotland) Bill ("the Bill"), which was introduced in the Scottish Parliament on September 30, 2009, provides a legislative vehicle to provide for regulation of non-lawyer will writer services in Scotland. Following representations made to it, the Scottish Government is concerned that some non-lawyer will writers may be exploiting the lack of regulation to the detriment of the consumer in Scotland.

As well as individual instances of poor practice, it is possible to identify some main themes, including the following:

* Lack of skill and competence * Poor knowledge of inheritance tax * Advice based on English law * Low advertised costs translating into substantial fees through bait and switch and tying in of other services * Cold calling and unsolicited mail * Lack of professional indemnity insurance * Poor storage of wills

The consultation responses indicated that there is almost overwhelming support for regulation of non-lawyer will writers amongst the respondents. Indeed, 45 out of the 48 respondents are in favour of such regulation. As to the method of regulation, the vast majority of respondents are in favour of using the same model as outlined in Part 3 of the Bill. The regulation will continue to allow non-lawyers to provide a will writing service, but, at the same time, will protect consumers, by providing a set of regulatory rules, enforcement measures and sanctions that would apply to such non-lawyers. It is not the aim to regulate individuals preparing their own will, with or without a DIY pack, including "deathbed" wills, or other persons providing a free advice service.

Michael ClancyMichael Clancy, the Law Society’s Director of ‘Law Reform’. Michael Clancy of the Law Society unsurprisingly supported the Scottish Government’s plans to regulate non-lawyer will writers, as the plans had come about from orders representations made by the Law Society of Scotland to Scottish Ministers, where the society clearly wishes to retain it’s regulatory role & power over all entrants to Scotland’s legal services market. Mr Clancy said : “We’re very pleased that the Scottish Government has taken on board the representations made by the Society and others about the regulation of will writers. We firmly believe that non-lawyer will writers who provide a service for a fee should be regulated to ensure that members of the public are protected and can be sure that they are getting good advice at a reasonable cost.”

Since members of the public are currently not protected from solicitors mishandling wills, nor are clients getting good advice from solicitors at reasonable costs, how would allowing the Law Society to regulate non-lawyers improve consumer protection ? The answer is clearly it wouldn't, but it would of course, maintain the Law Society’s power base and hold over the Scottish legal services market, which the Law Society is clearly intent on holding onto, at whatever cost.

As far as the individual instances of poor practice listed by the Scottish Government in their press release are concerned, most or all of the instances quoted in reference to non-lawyer will writers also apply to the services of a solicitor, which begs the question why the Scottish Government are content for the Law Society of Scotland to poorly regulate thousands of complaints about solicitors mishandling wills & estates, while introducing new regulation to oversee non-lawyer will writers.

Lack of skill & competence - which many solicitors seem to suffer from when they are found out after robbing a deceased’s estate of a few hundred thousand pounds for their own personal benefit. Indeed, lack of skill & competence is one of the favourite excuses for the Law Society of Scotland to cover such cases up, with a slap on the wrist for the solicitor concerned, and off he goes to work once again to ruin someone else’s will .. and again, and again, and again …

Poor knowledge of inheritance tax – again, another rampant issue in the legal profession, and speaking from experience in the case of Borders solicitor Andrew Penman, of Stormonth Darling solicitors Kelso, who ignored up to eleven letters from the Inland Revenue on inheritance tax, prompting the Inland Revenue to contact me directly, well … what more needs to be said ?

Low advertised costs translating into substantial fees through bait and switch and tying in of other services –The same happens in a solicitors office when it comes to dealing with a will. Just watch how quickly huge overdraft accounts are opened on a deceased’s client’s estate with the solicitor’s bank, gaining the solicitor cheap personal finance deals using the deceased’s client’s assets as cover in what is one of the most common ‘scams’ known in executry work.

Lack of Professional Indemnity Insurance – which solicitors do have, in terms of the Master Insurance Policy, run by the US owned insurers Marsh, who pled guilty to fraud & bid rigging criminal charges in the USA along with Royal Sun Alliance on behalf of the Law Society of Scotland. However, the Master Policy hardly ever pays out, and if victims of solicitor will fraud try and make a claim against either the Master Policy for negligence, or the equally corrupt “Guarantee Fund” compensation scheme run by the Law Society, sheer hell is unleashed, making sure claims fail on a routine basis.

It should also be noted I reported earlier on the personal cost of trying to claim against solicitors Professional Indemnity Insurance which revealed Suicides, illness, broken families and ruined clients reveal true cost of Law Society's Master Policy which 'allows solicitors to sleep at night'

Poor storage of wills – indeed, I could write about hundreds of solicitors who are or have been the subject of complaints to the Law Society where original wills have went missing, to be replaced with doctored versions giving intricate & costly duties to the solicitor never intended by the deceased client, and in some bizarre cases, even leaving legacies to the solicitors themselves.

I have reported in earlier articles on the difficulties & dangers of allowing a solicitor to handle wills & executry work, particularly focussing on one of the primary dangers of making a solicitor an executor of a will – something I would not recommend anyone ever try as such a decision will lead to many problems for those left behind to deal with. You can read my earlier report on this topic here : Consumer warning on wills : Don't make your lawyer your executor as soaring cases of 'will fraud' show Law Society closes ranks on complaints

Reprinted from my earlier report are a few examples of solicitors defrauding wills & executry estates, which it appears the Scottish Government are still content to allow by leaving regulation of lawyers in the hands of lawyers, and thus denying the Scots public the total consumer protection of fully independent regulation of legal services in Scotland.

You decide who should be protected from whom after reading these examples :

Example 1

will photo  stockSolicitor ripped off dead client & family, paid huge interest to his own Bank. An elderly man recently deceased had left his home, possessions & sizeable investments to his wife & family in what he obviously thought was a simple straight forward will, making the mistake of appointing his solicitor as his executor. The first thing the solicitor did was open up three overdraft accounts with a local High Street bank which coincidentally, the solicitor also deals with on a business & personal basis. Over the three years the solicitor took to process his deceased client's estate, the High Street Bank received a staggering £27,000 in interest alone on the overdraft accounts, despite there being no debts on the deceased’s estate. Documents also now reveal the solicitor negotiated some cheap personal finance from the same High Street bank to purchase a second home.

The widow of the deceased, upon being told the investments in the will had been cut in value by three quarters, made a complaint to the Law Society of Scotland after discovering through careful investigation her late husband's investments had been changed around by the solicitor at his own discretion rather than being realised and handed over to the family as per the instructions contained in the will. Now the Law Society have backed the solicitor against the family, despite a £250,000 loss being incurred in the late husband's investments, together with the loss of title deeds to the home in which the widow still lives, while it seems the solicitor has experienced a remarkable increase in his own personal wealth, along with 3 recent top of the range cars.

Example 2

will photo  stockSolicitor & accountant ripped off client’s charitable donations via her will. The result of the charitable intentions of a deceased elderly nurse who bequeathed her substantial entire savings including her house, in total valued at over £2 million to charitable causes, has so far resulted in not one of her wishes being respected by the solicitor and a long time friend, an accountant, she made executors of her will.

Charities who were named in the initial will have, after two years, yet to receive a penny, while again, a local High Street Bank has received over £18,000 in interest on several overdraft accounts opened by the solicitor allegedly to pay debts on the estate which never existed. Meanwhile the solicitor has also bought himself a second house, as has the deceased's' long time friend' the accountant, and the charities who were due to receive sums of money are now questioning whether they will receive anything, given a recent letter to one charity from the solicitor suggesting "there was little left in the estate to cover the charitable bequests" - this despite the fact the nurse had no debts whatsoever, and owned her own home.

The paralegal who brought this case to the attention of Law Society of Scotland has been sacked from solicitor’s law firm, and since there is no one to independently monitor how the solicitor and accountant, both acting as executor, have so fraudulently mishandled the estate of their client (and victim) nothing will probably be done against those who have so obviously plundered the estate of their dead client. Even the charities themselves are apparently reluctant to make a complaint to the Law Society of Scotland, possibly because a fleet of solicitors wives and family relatives sit on one of the charities concerned.

Example 3

will photo  stockSolicitor stole 400k from will, no action by Law Society. A solicitor named as executor in an estate of an elderly unmarried man who had no surviving family, dying three years ago, tore up the original will of his client, and replaced it with one he had created to cover up the fact that a whopping £400,000 has disappeared from his deceased client's bank accounts.

The will, which left a substantial bequest to a care home managed by the deceased's local authority, has also seen the usual huge payments of interest fees to a local High Street Bank, in one case alone of £14,000 of pure interest, the same bank handling the solicitor's law firm accounts.

The local authority had questioned when the bequest was to be made over to them, after being told by the solicitor there was little left to pay out his client’s wishes. The Law Society are supposedly still looking into the case, with as yet no action against the solicitor concerned.

Example 4

will photo  stockSolicitor acting as executor stole over £30,000 from children’s trust. A deceased soldier who appointed his lawyer as executor, leaving everything to his wife & children, has unwittingly placed his family in the position of having to endure sickening refusals by the legal profession to do anything to recover over £30,000 of investments which were placed in a trust by the deceased client, for his children. The solicitor, acting as executor, cashed in the trust and used it to pay off gambling debts which everyone including the Law Society is now trying cover up.

If the Scottish Government are keen to protect members of the public and their wills, taking self regulation away from the legal profession, who appear to be causing most of the damage against people’s wills should be a primary objective of the Legal Services Bill …

Wednesday, July 15, 2009

Suicides, illness, broken families and ruined clients reveal true cost of Law Society's Master Policy which 'allows solicitors to sleep at night'

SLCC report headerOnly a few days after the release of the Scottish Legal Complaints Commission's investigation into the claims process against solicitors, harsh evidence is beginning to emerge of the human cost to clients, where suicides, illness (some resulting in death), family break ups and huge financial losses are the horrific consequences sustained by members of the public who have tried to make claims against the Law Society of Scotland's 'Master Policy' insurance scheme, touted by the legal profession as protecting lawyers and clients but which the ground breaking report released by Manchester University School of Law on Monday reveals “is simply designed to allow lawyers to sleep at night.”

Page 8 - Consumer Focus Scotland refused cooperation from Law SocietySuicides, illness, family breakdown, loss of homes, loss of livelihood were all identified by interviewees as being directly associated with members of the public’s dealings with the Law Society & Master Policy. During the research team's investigation of claims against the Master Policy, team members were told of suicides which had occurred due to the way in which clients of crooked lawyers had been treated by the Law Society of Scotland and the insurers who operate the Master Policy protection scheme for solicitors against negligence claims. Quoting the report : "Several claimants said that they had been diagnosed with depression; that they had high blood pressure; and several had their marriages fail due to their claim. Some had lost a lot of money, their homes, and we were told that one party litigant had committed suicide."

Law Society of ScotlandLaw Society officials linked to suicide of client who claimed against the Master Policy. The suicide of one client who had dealings with the Master Policy, is apparently linked to senior officials at the Law Society of Scotland itself, who, when approached by the client to handle a complaint against his solicitor who had made major errors in handling legal business, recommended to the now deceased client he approach a well known firm of solicitors to sue his original solicitor and pursue a claim against the Master Policy for negligence. However, what the client did not know was the law firm which the now promoted Director of a department at the Law Society had recommended he approach, actually represented the Legal Defence Union, which exists to defend solicitors against both claims & complaints from clients, and who are involved in defending solicitors against over two thirds of the thousands of complaints made annually against lawyers by members of the public in Scotland.

The client, a farmer and co owner of a business, went onto unknowingly engage the law firm recommended to him by the still serving senior Law Society official, however, unsurprisingly, little or no progress was made over a lengthy period of time on the client's claim against the Master Policy, which in itself, caused severe stress and depression to the client and his family.

Matters reached the stage where the law firm, recommended to the client by the Law Society itself had done little on the case, and offered no hope of a just & fair resolution to the huge losses caused by the client's original solicitor, one evening, not long after yet another unsuccessful meeting with his solicitors, the client in question had reached a point of such depression, he committed suicide at home using a shotgun, leaving his widow & children. Several days after the client’s suicide, the same Law Society official who had recommended the law firm which had done nothing to proceed the deceased client's claim and take the original 'crooked lawyer' to court, wrote to the widow of the victim and callously informed her she had two weeks to make a complaint to the Law Society or she would be time barred.

The case itself, was investigated by the then Scottish Legal Services Ombudsman Linda Costello Baker, in 2001, who found the Law Society of Scotland had failed the deceased client and ordered they re-investigate the complaint. The Law Society then proceeded to investigate the complaints again, however reaching the same conclusions, which prompted the widow of the deceased client to return to the SLSO, Ms Costello Baker, who again investigated in 2003 and judged the Law Society had failed once more.

At least two other suicides directly associated with clients dealings with the Master Policy are known, where in both cases, clients appeared to have been put under intolerable pressure, delay, deceit and intimidation by lawyers, the Law Society itself, and the insurers to the Master Policy, that the result of the entire process was to cause the claimants to end their lives after breaking under the strain of dealings with the apparently deadly Master Policy insurance scheme.

Further excerpts from the Manchester University report into the Law Society's Master Policy & Guarantee Fund show the intolerable strain clients who attempt to claim against their 'crooked' solicitor have to endure : Claimants "described being intimidated, being forced to settle rather than try to run a hearing without legal support, and all felt that their claims’ outcomes were not fair. Some claimants felt that they should have received more support, and that this lack was further evidence of actors within the legal system being “against” Master Policy claimants. Judges were described as being “former solicitors”, members of the Law Society – and thus, against claimants. Some described judges and other judicial officers as being very hostile to party litigants."

One direct quote from the report, depicts a claimant, who was forced to become a party litigant : "I keep fighting cases, and they keep coming at me, and now I have become ill. But they still keep coming at me. They threw me out onto the street, I couldn’t get my medication, I’ve got nothing, I was homeless, ill, sleeping in the car. Now I am appealing. But I can’t get a solicitor. They are just shutting me down…. My health has been damaged, they kill you off. It's a proven fact. All of us have stress related problems after years and years of stress."

One client who had fought a nine year battle with the Law Society of Scotland and the insurers to the Master Policy over a multi million pound negligence claim which ultimately failed said : "The way that claims against crooked lawyers are handled in Scotland is criminal. The Law Society and the insurers will stop at nothing to ruin a client's life if they dare try and raise a claim for damages against their lawyer."

He went on : "I lost my business and then my house after the legal firm which was supposed to be acting on my behalf against my original solicitor, sued me for legal costs of over £72,000 after nine years of allegedly trying to take the case to court and then the whole thing coming to nothing. I found out that the law firm I took on to represent me against my original solicitor who ruined my business, had been working against me from the very start and to make matters worse, they are I hear going to merge with the law firm of my original solicitor now that my case is out of the way."

"My wife left me, took my children, and I now have little hope of ever working again. I am shattered and have been diagnosed with depression, but the solicitor I originally complained against has a good life, is an outwardly respectable member of the community, but in reality is a thief who embezzled tens of thousands of pounds from my business, and ruined my business just to make sure he could buy up the bankrupt parts for himself which is what he actually did."

He ended by saying : "If anyone asked me for advice on how to deal with a solicitor in Scotland, I'd say stay the hell away from them and even if you have to use one, do not get into a trusting relationship with them simply because if anything goes wrong, as it probably will, they will end up as your opponent in the blink of an eye and from then on your life will be made a living hell."

A solicitor I asked for comment today said :”While I must express my sympathies to the families of clients who have apparently committed suicide over their dealings with the Law Society and the bad apples among us, we as solicitors are as much a victim of the Master Policy and the Law Society as are the clients. Not one solicitor to my knowledge has even seen a copy of the Master Policy but I do know someone who once asked for a copy and was refused, then was given a sharp rebuke for even asking to see it yet we are forced to pay annually into the Master Policy if we want to continue practising law in Scotland.”

He ended by saying : “The Master Policy is all about giving the Law Society of Scotland control over the legal profession and the public. Get rid of the Master Policy and the Law Society while you’re at it, allow us as individual firms to arrange our own insurance cover, and you would see a very different, more positive legal services market in Scotland.”

Consumer Focus Scotland Consumer Focus Scotland welcomed the findings of Dr Melville & Professor Stephen’s report. Today, Consumer Focus Scotland issued a statement welcoming the findings of the report into the Master Policy & Guarantee Fund, saying : “We welcome this preliminary research into the Master Policy and Guarantee Fund. Although based on a small sample, it provides useful qualitative evidence that the current system lacks clarity for both consumers and the legal profession. We welcome the recommendation that additional research is required, which we hope can further explore and build upon the initial findings from this report.”

Page 8 - Consumer Focus Scotland refused cooperation from Law SocietyThe Law Society of Scotland refused to work with the Scottish Consumer Council on an investigation into the Master Policy in 2003 & 2004. However, it transpires from this week’s report that Consumer Focus Scotland in its previous incantation as the Scottish Consumer Council, who carried out several large investigations into problems with the Scottish legal profession, wanted to carry out an investigation into the Master Policy in 2003, however attempts were thwarted when the Law Society of Scotland refused to take part. An excerpt from Dr Melville & Professor Stephen’s report reads : “Consumer Focus in 2003 and 2004 wished to carry out desk-based research on the Master Policy. They sought the co-operation of the LSS of Scotland which was refused. Consequently the research was not undertaken.”

One large scale report undertaken by the Scottish Consumer Council took place in 1999 when the SCC’s Complaints Against Solicitors report was released. This week’s Manchester University report refers to the earlier SCC investigation as follows : “Consumer Focus Scotland has not specifically considered either the Master Policy or the Guarantee Fund, although it did state that professional indemnity insurance arrangements and complaints procedures needed to be put in place in order to facilitate the alternative business structures within the legal market. In 1999, Consumer Focus Scotland conducted a study on Complaints about Solicitors, which surveyed over 1200 people who had used the Law Society of Scotland’s complaints procedure during a one year period. During this research, Consumer Focus Scotland was contacted by a number of claimants who raised concerns about the Master Policy.”

You can read the Scottish Consumer Council’s 1999 “Complaints Against Solicitors” report HERE and the Manchester University report on the Law Society’s Master Policy & Guarantee Fund HERE :

Which logoWhich? also welcomed the research findings but expressed concern over the Insurers restrictions on the research team who were denied access to important data. Also today, a spokeswoman for Which? issued comment on the Manchester University report, and, while welcoming the findings of the research team, concern and criticism was expressed that the Law Society refused to hand over important data or a copy of the Master Policy itself to the research team. Which? said :“We welcome the research but are obviously disappointed that the Law Society did not provide the researchers with access to the Master Policy as part of their work. However hopefully what was gleaned will provide a platform for other work to come in this area.”

So, at the end of the day, as the Manchester University report of this week reveals, “Thus, the Master Policy is essentially an insurance scheme intended to provide professional indemnity insurance coverage for solicitors.The purpose of the Master Policy, the simple answer is to allow solicitors to sleep at night. It provides professional indemnity insurance cover for firms."

Jane IrvineSLCC’s Chair, Jane Irvine. What therefore, is the SLCC going to do about this and just how many members of the public have to get ill, or even die to protect a ‘crooked lawyer’ and the Master Policy, before something is done ? Jane Irvine, when asked for comment on these matters, said : “As you are aware, the research was commissioned by the SLCC and carried out by Manchester University School of Law. One of their undertakings was to conduct key informant interviews and the people who came forward were assured their own details would be treated in confidence by the researchers. These conditions have not changed.”

Ms Irvine continued : ”The SLCC is unable to comment on the individual interviews. However, the independent research is central to defining how we develop our role of oversight of the Master Policy and Guarantee Fund. In terms of the report, the experiences of the people who came forward to be interviewed were significant to the quality of the research. The information given by all those who assisted the researchers is valued by the SLCC and it is essential to the development of our oversight role.”

Justice Secretary Kenny MacAskill has so far not returned requests for comment on Monday’s report …