Showing posts with label Citizens Advice Scotland. Show all posts
Showing posts with label Citizens Advice Scotland. Show all posts

Friday, June 08, 2012

BREACH OF TRUST : Citizens Advice forced to investigate taxpayer funded Hamilton CAB lawyer who sent clients to suspended crooked solicitor

O'Donnell MontageCitizens Advice investigate their own lawyer who sent clients to a serial crooked solicitor. INFORMATION contained in complaints made by consumers to Hamilton Citizens Advice Bureau regarding Gilbert Anderson, now suggest in the clearest possible terms the lawyer who works for Hamilton CAB as a taxpayer funded in-court adviser referred vulnerable clients to a crooked law firm & serially crooked solicitor John G O’Donnell, who ended up posing as a dead colleague to clients. The terms of the complaints as seen by Diary of Injustice raise serious questions over initial denials of impropriety by Citizens Advice, who have now been forced to investigate Anderson after receiving complaints from people whose legal affairs and lives have been devastated by referrals to rogue solicitors, now suspected of planning to fleece clients of their property & assets.

Details of further allegations made against Gilbert Anderson featured in a recent report in the Sunday Mail newspaper, in a follow up to their earlier report which Diary of Injustice featured here : Crooked lawyer impersonates DEAD COLLEAGUE to lure clients in fraud scam as Law Society of Scotland’s self regulation of solicitors fails yet again

The latest from the Sunday Mail :

Gilbert Anderson lawyer gets paid by us refers to O'Donnell Sunday Mail 20 May 2012Citizens Advice Bureau bosses launch probe into one of their lawyers

May 20 2012 By Russell Findlay

A LAWYER who works for the Citizens Advice Bureau is being probed after it’s claimed he targeted vulnerable clients for a crooked legal firm.

Margaret Sneddon, 48, was involved in a rent dispute when she turned to CAB lawyer Gilbert Anderson, who is based at Hamilton Sheriff Court and whose salary is paid by taxpayers.

But the ex-Royal Marine sent her and a friend into the clutches of John O’Donnell, who didn’t have a practising certificate. O’Donnell broke the law by acting as lawyer for the firm Davidson Fraser.

Margaret, from Lanark, said: “Anderson told us that he was a silent partner in Davidson Fraser and he phoned them from his office to make an appointment for us. O’Donnell came to meet us and took on our cases. We had no idea that he was banned from practising.”

Last month, we told how Elizabeth Campbell was also referred to Davidson Fraser by 53-year-old Anderson. He was listed as an associate on a Davidson Fraser letter but he claimed that he merely provided Elizabeth with a list of lawyers.

She said: “That is untrue, there was no list. I’m furious that the CAB seem to have taken the view that Anderson has done nothing wrong.”

Elizabeth and another client, Joan Hoblyn, have been interviewed by Elaine Motion who is probing Davidson Fraser on behalf of the Law Society of Scotland. Margaret and her friend also plan to complain to the CAB.

Anderson declined to comment.

A CAB spokesman said: “It’s vital that the public have full confidence in the impartiality of the CAB service and we take allegations of this nature very seriously.”

Since the Sunday Mail story, letters to Mushtaq Ahmed, Chairman, Hamilton CAB have been passed to Diary of Injustice which detail a catalogue of complaints against Mr Anderson and also allege there has been a cover up at Citizens Advice over the affair, which legal insiders say has potential to rock the costly in-court adviser scheme funded by the Scottish Legal Aid Board.

One letter of complaint which has now been submitted to Hamilton Citizens Advice by client Elizabeth Cambpell, an elderly widow, whose legal affairs have been entirely ruined by the actions of Gilbert Anderson and John G O’Donnell reveal discrepancies in claims from Citizens Advice and the Scottish Legal Aid Board that there was no case to answer regarding Anderson’s actions.

In the letter to Mushtaq Ahmed, Mrs Campbell said in reference to earlier reports in the media, that “Mr Anderson is quoted as saying he did not refer me to Colin Davidson, but merely gave me a list of Solicitors. It seems Hamilton CAB Manager has investigated the matter (incidentally, without referring to me) and has given assurances to CAB’s Tony Hutson, and to SLAB, that Gilbert Anderson has done nothing wrong in this matter.”

The letter goes on to inform Hamilton CAB that Mrs Cambpell “could not have have got Davidson Fraser’s name from a list of Legal Aid Solicitors as they didn’t do Legal Aid.

Mrs Campbell goes on to detail a number of points regarding Mr Anderson’s referrals to the already struck off O’Donnell, who was posing as Colin Davidson, who has since died.

Mrs Campbell wrote : “On the Client Record Sheet produced by Mr Anderson (which I found in Davidson Fraser’s file) it clearly states on two separate occasions that he would endeavour to recommend a Legal Aid Solicitor to me. Also, on the back of this Client Record Sheet is a handwritten note “possibly in my mind a cash for Colin £3000”. I have enclosed a copy of this Record – the original is with Elaine Motion who is acting the the Law Society.”

“At the first meeting with GA he said it would be difficult to find a Solicitor who was experienced in “construction cases”. He did know a Solicitor who was currently working on such a case, Colin Davidson, who had a very sharp mind and “could think out of the box”, but unfortunately he was unable to do Legal Aid at present, but may in the future.l The other problem with Mr Davidson was he was an alcoholic, however his partner, John Fraser, also a very clever Solicitor, could back him up, should Mr Davidson fall off the wagon, so to speak. I was not very keen as I thought I had enough problems and it was left that GA would try to find me someone more suitable. “

“After several weeks, Gilbert Anderson told me he had exhausted the list of Legal Aid Solicitors and eventually, after the case had been put back several times and the Sheriff had spoken about expenses against me, and also two Small Claims cases, which had to be defended, were looming, I agreed to go to Colin Davidson of Davidson for a “consultation”. It was to cost no more than £500 as that was all I could afford. Gilbert Anderson duly made an appointment with Colin Davidson on 29 March 2011 and told me it would cost £200.00. He gave me directions and told me not to be put off by the office being so small.”

“I was devastated to discover, when two lots of Sheriff Officers arrived at my door, that Colin Davidson failed to defend them. He said it was a mistake – he had defended them and he would personally go to both courts to Recall the Decrees – two weeks later another two lots of Sheriff Officers arrive – Colin Davidson had lied again. “

“Tried contacting Law Society and SLCC – got nowhere - phoned Gilbert Anderson – going to visit Colin Davidson’s office – find out what was happening – if he couldn’t get satisfaction he was going to draft letter to Law Society for me – gave me private mobile number. I called at Colin Davidson’s office- secretary Janice said Gilbert Anderson was coming to office to go through my files and together they would sort Colin out – gave me her home telephone number. I remember wondering what GA’s involvement was with this firm. I phoned GA next day – he said nothing could be done – too late – and I would have lost both cases anyway.”

“At this time I was also attending CAB and I told them of my concerns about Colin Davidson and Gilbert Anderson they said it was very worrying, but if complained to Law Society I would have to sack Colin Davidson and then where would I be? I was also told that CAB Manager was aware of situation, and access to my financial information had been withheld from Gilbert Anderson.”

“I was becoming increasingly concerned about Colin Davidson’s identity – on numerous occasions Clients and staff were calling him “John” – he was signing letters “John” – another person was answering the phone and insisting he was Colin Davidson, but he obviously wasn’t – on one occasion, this “other person” asked me “are you the person Gilbert Anderson sent to us?”. I was given ridiculous excuses by Colin Davidson and Janice and told that there was only one Partner in the firm – Colin Davidson – I must be mistaken that Gilbert Anderson had told me about John Fraser.”

“I asked Gilbert Anderson about why people kept calling Colin Davidson “John” and voiced my other concerns about his identity and he said there was a reason for this which he was not prepared to divulge to me.”

“I have now discovered that the Solicitor to whom Gilbert Anderson sent me, was not in fact Colin Davidson, but a struck-off solicitor, John O’Donnell, who between them conspired to deceive clients – John O’Donnell lost his licence because he had over 20 cases of negligence proved against him and the insurance had to pay out hundreds of thousands of pounds. The real Colin Davidson (whom I never met) has since died, and John O’Donnell has disappeared.

Prior to letters of complaint being sent to Hamilton CAB, Citizens Advice Scotland & the Scottish Legal Aid Board were asked for comment on the case.

Initially, both organisations denied there were any known problems with Gilbert Anderson.

Citizens Advice ScotlandCitizens Advice Scotland initially claimed Anderson made no recommendation to O’Donnell. An initial statement from a spokesperson for Citizens Advice Scotland claimed : “Gilbert Anderson did not refer any CAB clients to the individual you mention. What happened was that a CAB client asked for a list of practicing solicitors in the area, and he gave her such a list – which he obtained from the Law Society of Scotland website. The list included the company Davidson Fraser, among others. In supplying the client with this list, Mr Anderson did not specifically recommend she speak to any individuals working in any of those companies. He merely supplied her with the list. It was then entirely a matter for the client to decide which company to contact, if any. “

After the Sunday Mail published further allegations against Mr Anderson supplied by clients he referred to John O’Donnell, Citizens Advice Scotland released a statement to the paper claiming : “It is vital that the public have full confidence in the impartiality of the CAB service, and we take allegations of this nature very seriously. Given the seriousness of these allegations, Hamilton CAB is currently conducting a full investigation of this matter. Like all bureaux, they have robust mechanisms for investigating any reports of wrongdoing by any of their staff. However, it would obviously be helpful to that investigation if Hamilton CAB could have the full details of the allegations that have been made. As of today, no such complaint has been received by Hamilton CAB from any client.”

“If people have a complaint against an employee of a CAB, the proper procedure is to report that to the CAB manager. Hamilton CAB would ask that anyone who has any evidence to support these allegations would bring it forward to them, so their investigation can be as thorough as possible.”

slabScottish Legal Aid Board claimed they had been assured no breach of procedures at CAB. The Scottish Legal Aid Board (SLAB) initial statement in reaction to the first report of Mr Anderson referring clients to O’Donnell, claimed : “The Scottish Legal Aid Board provides funding to Hamilton Citizens Advice Bureau to deliver the Hamilton In-Court Advice Project based at Hamilton Sheriff Court. Mr Gilbert Anderson is employed as an In-Court Advice Service Manager by Hamilton CAB. The Board monitors the performance of the project, including checks that the project work focuses on the remit agreed by the Board. This includes onward referral or signposting of clients with problems that fall outwith the project remit. The Board expects project managers to ensure that individuals working within Board funded projects follow established procedures. Failure to properly manage could be a breach of the Board’s funding agreement.”Hamilton Citizens Advice Bureau has assured us that there has been no such breach in relation to the procedures employed by Mr Anderson in this case.”

An updated release from SLAB, in response to further allegations against Mr Anderson, stated : “A spokesperson for the Scottish Legal Aid Board said: “The Board has contacted Hamilton Citizens Advice Bureau, which has assured us that it takes this type of allegation very seriously and will investigate any complaints it receives.”

A new statement received from the Scottish Legal Aid Board in late May stated : “The Scottish Legal Aid Board provides funding to Hamilton Citizens Advice Bureau to deliver the Hamilton In-Court Advice Project based at Hamilton Sheriff Court. We monitor the performance of the project and will continue to do so. Further to our earlier enquiries to the CAB regarding the initial allegations made about the project we have again followed up with the CAB management and sought assurance as to the steps that would be taken to deal with any complaints. At the time of our most recent enquiries there had been no complaints received by the CAB, but we have assurance from the CAB that should any complaint be received they will investigate it fully. Hamilton Citizens Advice Bureau has assured us it takes this type of allegation very seriously and will inform us of any complaints it receives, the actions it would take and the outcome of any such investigation.”

Now that complaints have been received by Hamilton CAB & copied to SLAB, Diary of Injustice will follow this case and report ongoing events including any further disciplinary moves undertaken by the Law Society of Scotland & Scottish Solicitors Disciplinary Tribunal.

Anyone who has been a client of law firm Davidson Fraser, or John G O’Donnell, or those of you who may have been referred to law firms by Gilbert Anderson or any other in-court adviser working for Citizens Advice and now have problems with your legal affairs can contact Diary of Injustice via scottishlawreporters@gmail.com.

ONE OF OUR LAWYERS IS FIDDLING : LEGAL AID FUNDED IN-COURT ADVISER at CITIZEN’S ADVICE IS NOT A LAWYER CLAIM SLAB ?

SLAB CASWho to trust ? SLAB FOI response claimed no in-court advisers are NOT solicitors or paralegals. A Freedom of Information request to the Scottish Legal Aid Board by Diary of Injustice reveals the in-court adviser scheme, under which Gilbert Anderson is employed, costs taxpayers well over a quarter of a million pounds each year. SLAB stated in their FOI response : “There are 16 full or part-time staff either funded or employed by SLAB in courts across Scotland at a basic annual salary cost of £292.6k. None of these positions are filled by solicitors or paralegals. Potential employees of the Board are subject to a satisfactory recruitment vetting procedure including previous employers’ references and basic disclosure under Disclosure Scotland. If a solicitor were to be employed by the Board we conduct checks with the Law Society of Scotland, in relation to the status of the practising certificate, the Scottish Solicitors Discipline Tribunal and depending on the nature of the role require standard or enhance disclosure from Disclosure Scotland.”

However claims from SLAB that none of the positions are filled by solicitors or paralegals appear to fly in the face of Gilbert Anderson’s role at Hamilton CAB.

Friday, April 27, 2012

Crooked lawyer impersonates DEAD COLLEAGUE to lure clients in fraud scam as Law Society of Scotland’s self regulation of solicitors fails yet again

O'Donnell MontageSolicitor John O’Donnell named in yet another crooked lawyer scandal as Law Society’s self regulation of lawyers fails to protect consumers. AN INVESTIGATION by the Sunday Mail newspaper has revealed twice suspended but still working as a solicitor John G O'Donnell has been impersonating a DECEASED LAWYER colleague as part of an elaborate fraud, while staff at Davidson Fraser, the law firm he was working at in 2009, said nothing to clients. The Law Society of Scotland did nothing to prevent the rogue solicitor continuing his reign of scams against clients even after being twice suspended & made bankrupt, and O’Donnell was only found out after one of his clients, widow Elizabeth Campbell, 69, saw his photograph in an earlier article in the Sunday Mail newspaper featuring the solicitor who was pretending to be the now deceased solicitor Colin Davidson while ‘representing’ Mrs Campbell in legal cases & a land deal he then went on to ruin.

SLAB CASTaxpayer funded lawyer working at Citizens Advice referred clients to fraudster law firm & lawyer. The paper’s investigation of O’Donnell has also revealed how a taxpayer funded lawyer, Gilbert A Anderson who works for Citizens Advice Scotland as an in-court legal adviser at Hamilton Sheriff Court in a taxpayer funded position paid for by the Scottish Legal Aid Board (SLAB), passed on clients to O’Donnell at law firm Davidson Fraser without alerting anyone to the notorious solicitor’s past treatment of clients and his disgraceful record as a solicitor which includes two suspensions of his practising certificate and over TWENTY ONE negligence claims made by O’Donnell’s former clients to the Law Society of Scotland’s Master Insurance Policy. The investigation also reveals Mr Anderson’s name appeared on the Davidson Fraser law firm’s letterhead.

ssdtTribunal ineffective at protecting consumers from rogue solicitors. Additionally, in an interesting twist to one of the hearings at the Scottish Solicitors Discipline Tribunal, where proceedings more often than not play into the hands of double dealers and those regulators such as the Law Society of Scotland who fail to protect the public from crooked lawyers, it was also revealed that Elaine Motion of Balfour & Manson, acting as the Law Society’s Fiscal who ‘prosecuted’ John O’Donnell at the SSDT, was approached by solicitor Steven Gold, (O’Donnell’s own solicitor) at a Law Society Christmas Party in 2009, where a shady deal was proposed. While the Tribunal report was at pains to say no deal had been done to save O’Donnell, the fact remains he went on to work at other law firms while the Law Society sat back and did nothing to protect unsuspecting clients.

A ‘stripped down’ ‘account’ of the meeting between Elaine Motion & Steven Gold, is reported in the Tribunal's hearing into one of the complaints against O’Donnell, which is published online here Council of the Law Society of Scotland v John G O'Donnell and reprinted below to give a flavour of the double dealing behind the closed doors world of self regulation of Scottish solicitors :

Law Society of ScotlandLaw Society’s 2009 Christmas party was scene of deal to save O’Donnell from disciplinary moves. Page three of the Council of the Law Society of Scotland v John G O'Donnell states : “In December 2009, Elaine Motion and Steven Gold, Solicitor were both at a Law Society’s Christmas Drinks Party. They were involved in a conversation with regard to the health and welfare of the Respondent. Mr Gold made representations on behalf of the Respondent to Elaine Motion to the effect that it would be humane and advantageous to everyone involved if a way could be found to allow the Respondent to hand in his practising certificate without having to undergo the ordeal and expense of an appearance before the Tribunal. Elaine Motion was sympathetic to the representations but indicated that she would require to discuss matters with the Law Society of Scotland who would make the decision. There was no undertaking given at this meeting to Steven Gold that if the Scottish Solicitors’ Discipline Tribunal struck the Respondent’s name from the Roll of Solicitors in Scotland no further Complaints would be brought against the Respondent and no undertaking was given that if the Respondent accepted pleas of guilty to the outstanding Complaint, no further proceedings would be brought against him.”

Those who follow the murky word of self regulation of Scotland’s legal profession will have trouble believing much of the SSDT’s account of matters, in the light of O’Donnell’s continued disregard of the law and the Law Society of Scotland’s failure to protect consumers from serial crooked solicitors and law firm staff who apparently stand by and watch while clients are robbed blind.

Two other SSDT reports relating to complaints made by clients against solicitor John O’Donnell who was found guilty on both occasions are also published online HERE & HERE.

The ongoing saga of John O’Donnell and his trail of victims is indicative of the poor protection for consumers of legal services, let down by regulators such as the Law Society of Scotland & Scottish Legal Complaints Commission (SLCC).

The Sunday Mail’s investigation into John O’Donnell follows :

Exclusive  Dodgy Lawyer back at it - Sunday Mail 22 April 2012EXCLUSIVE : DODGY LAWYER BACK AT IT

COLIN YOU A LIAR

Client's fury at identity fraud

By Russell Findlay, Sunday Mail 22 April 2012

A banned solicitor has been accused of conning a client by impersonating another lawyer in an elaborate fraud. The client also claims that John O'Donnell, 61 cost her 50,000 by botching a land deal and that he failed to turn up to defend two small claims for her.

Widow Elizabeth Campbell, 69, believed that the solicitor working for her was called Colin Davidson. But she discovered "Colin" was actually O'Donnell - who is serving two five year bans from working as a solicitor and is bankrupt - when she saw his photo in the Sunday Mail.

Elizabeth, from East Kilbride, said : "I met "Colin" in his office many times between March and September last year. I was stunned when I came across a Sunday Mail story about O'Donnell which carried his photo. I recognised him as the man I knew as Colin. I was shattered."

Elizabeth claimed that O'Donnell botched a land deal dispute by allowing it to be sold for less than its true value, costing her 50,000. And she also accused him of lying by saying that he defended two small claims cases at Hamilton & Glasgow Sheriff Courts.

Elizabeth, who suffered from depression after her husband's death four years ago, said she had trusted "Colin" when they first met.

She said : "He said that he understood as he had also suffered. I thought to myself, I've got a soul mate here" Then I discovered that he had failed to represent me at Hamilton and Glasgow Sheriff Courts for small claims and two decrees were awarded against me. Debt collectors began chasing me yet he continued to lie and say that he had been in court. I've been able to recall the Glasgow case but the Hamilton case is still against me."

O'Donnell was given a five year ban in 2009 and another five-year ban in 2010 due to his appalling track record of professional misconduct. His bankruptcy also disqualifies him from practising.

In March last year, the Sunday Mail warned the Law Society of Scotland that O'Donnell was allegedly working for the real Colin Davidson’s firm Davidson Fraser. Former Bankrupt Davidson - who has since died - told us then : "He's not employed here."

Elizabeth believes she was targeted because she was vulnerable. She said : "He only took around 210 from me. I think the long- term aim was to get my house." She added that staff at the law firm's office in Clarkston Road, Glasgow seemed aware of the deception, making excuses when she asked why people called him John.

She said : "I was so angry that I was going to attend Davidson's funeral. I wish I had done just for O'Donnell's reaction. I find it incredible that he has been able to get away with this, especially given that the Law Society was warned what was going on."

Law Society chiefs have refused to say if other clients were also duped and declined to comment on the case. A senior legal insider said that O'Donnell could now face criminal prosecution for working as a solicitor without a practising certificate.

BID TO BEAT BAN AT LEGAL BODY'S CHRISTMAS PARTY

Another lawyer tried to strike a deal for O'Donnell at a Law Society Christmas party in 2009. A Scottish Solicitors' Discipline Tribunal report said Steven Gold asked Law Society prosecutor Elaine Motion to consider dropping complaints against O'Donnell if he agreed to surrender his practising certificate.

Motion met O'Donnell as the Society considered five more complaints. But because he was not struck off by the SSDT, Motion decided that O'Donnell "may be hearing from her again".

LINKS TO SOLICITOR PAID BY OUR TAXES

Elizabeth was referred to Davidson Fraser by taxpayer funded lawyer Gilbert Anderson.

Anderson is a Citizens Advice Bureau adviser at Hamilton Sheriff Court whose wages are paid by the Scottish Legal Aid Board. He said yesterday : "I gave her a list of firms and she asked if I knew of any particular firm. Davidson Fraser were not specified."

However, Anderson's name appeared as an employee on the firm's letter headed paper in July 2011.

He said : "The moment Mrs Campbell brought that to my notice I was down to Davidson Fraser to find out exactly what they were doing. Mr Davidson said he was under the impression I was going to work for them. But I said no, I said I would consider. It was agreed that he was to remove my name."

Davidson also used a room to meet clients at the volunteer-run South Side Advice Centre in Glasgow. But he was kicked out in October due to a number of complaints.

Thursday, October 14, 2010

Bitter blow for Scots & access to justice reforms as Tory-LibDem coalition scraps Scottish consumer champion Consumer Focus Scotland

Consumer Focus Scotland logoScots consumer champion Consumer Focus Scotland axed by London Government. SCOTS CONSUMERS suffered a bitter blow today at the hands of the Westminster Conservative-LibDem coalition Government as it was announced Consumer Focus Scotland and its parent organisation Consumer Focus are being scrapped as part of the ‘savings drive’ to abolish ‘quangos’ which has so far only affected 200 out of 900 ‘Quasi-Autonomous Non-Governmental Organisations’ & other statutory bodies reviewed for closure, with at least 380 apparently being retained.

The announcement of the spending cuts caused the Cabinet Office’s website to temporarily crash, however the list of publicly funded bodies is now available HERE (pdf). The entry for Consumer Focus reads : “No longer an NDPB - Government will consider the outcome of ongoing sectoral reviews and consult early next year on proposals to abolish Consumer Focus and transfer its function to Citizens Advice.”. The Taxpayers Alliance are left to gloat now their demand Consumer Focus be axed, has come true.

Douglas-SinclairDouglas Sinclair, Chairman of Consumer Focus Scotland. Responding to the announcement by the UK Government today, Douglas Sinclair, Chair of Consumer Focus Scotland, said : “Consumer Focus, and Consumer Focus Scotland have achieved a huge amount for consumers. In the last few months alone Consumer Focus has obtained a £70 million pound energy bill refund for consumers across the UK and in Scotland the passage of the Legal Services (Scotland) Bill has meant the culmination of Consumer Focus Scotland’s campaign to widen choice and protection for users of legal services, and we played a key role in the establishment of the Post Office Challenge Fund.”

Mr Sinclair continued : “The UK Government has decided to transfer at least some of our functions to Citizens Advice and Citizens Advice Scotland. I am immensely proud of what we have achieved. The issue now is not who does the work but that the work is done at a time when consumers are facing difficult economic circumstances, especially those who are vulnerable and whom we have a particular duty to protect.”

“What matters now is that the transfer happens in a way that works in consumers’ interests. We will be working with the UK and Scottish Government to do this in the best possible way in the interest of consumers in Scotland. The expertise and knowledge that has enabled us to fight for consumers must not be lost. Changes must not be at the expense of the public’s rights and needs - which organisations like Consumer Focus Scotland were created to protect.”

The Office of Fair Trading (OFT) is also being scrapped, its competition functions merged with the Competition Commission along with a transfer of its consumer and enforcement functions. High-profile consumer right challenges in the future will be mounted by underfunded local trading standards officers – I don't think so.

BBC News reported on the quango cuts saying Cabinet Office Minister Francis Maude had told MPs money would be saved by axing the quangos, saying the main reason for the cull had always been to improve accountability, by having decisions taken by ministers and local authorities where possible.

Consumer group Which?, who will remain as one of the few remaining consumer protection organisations said today the shakeup of the consumer landscape with the scrapping of Consumer Focus must not leave consumers exposed.

Peter Vicary SmithWhich? CEO Peter Vicary-Smith. Which? Chief Executive, Peter Vicary-Smith commenting on the axing of Consumer Focus & other consumer bodies said : "It’s vital that front line advice and enforcement services are maintained, so we’re pleased that Trading Standards and Citizens’ Advice have survived the cull. Which? is talking to the Government about how it can help with providing extra support to consumers in the new regime and continue to do so without taking Government money.”

He continued : "These changes also raise questions about moving responsibility for national enforcement to dedicated individual Trading Standards authorities. How will a local Trading Standards have the resources or the expertise to take on national companies such as the big banks, the airlines and the supermarkets?

"The merger of the Competition Commission offers the opportunity to strengthen competition regulation in the UK, but this will only happen if the new body is given the resources it needs to match its task and police markets effectively."

Perth based law reform campaigner Stewart MacKenzie, author of Petition 1247 - the McKenzie Friend petition which brought about one of the most significant changes in Scots courts for decades and won him the Which? Consumer Champion award for 2010 condemned today’s decision to scrap Consumer Focus Scotland.

Mr MacKenzie said : “'Consumer Focus have done incredible, important work since they were formed 2 years ago, as did their predecessor, the Scottish Consumer Council over many, many years. This is a shattering blow and I can only hope there is a route yet available which may be able to stop this happening and that is why I’ve asked my msp John Swinney to get the First Minister involved in this matter.”

The Scottish Government were asked for comment on today’s blow against Scots consumers. Their statement will appear here if one is issued.

This is of course, a bad day for Scots. No matter how this disgraceful decision is spun, Consumer protection in Scotland will suffer with the loss of Consumer Focus Scotland. Good people and a lot of valuable experience centralised in a well respected national coherent body have been thrown out under the guise of saving money, when in reality it will cost consumers in Scotland and across the country, dearly.

The plan by the Westminster Government, apparently, is to hand over Consumer Focus Scotland’s duties to Citizens Advice Scotland and the many uncoordinated local Trading Standards teams scattered across the regions who themselves are now subject to huge cuts in local authority spending. From experience in dealing with CAB/CAS & local Trading Standards outfits in Scotland, these organisations will have to up their game considerably if they are to match the effective, coordinated campaigning by the Scottish Consumer Council and its successor, Consumer Focus Scotland who served all of us in Scotland so very well over many years.

From the beginnings of my dealings with the Scottish Consumer Council in the mid 1990’s, during its leadership by Derdrie Hutton, DBE, to its current form as Consumer Focus Scotland, I can safely say they have always been a beneficial & much-listened-to voice for change, in the many areas of consumer interest & protection in Scotland, especially those issues on which I report including civil justice reform, regulation of the legal profession & access to justice.

Sadly in 2010, I am now reporting this much valued voice and effort on the part of Scots consumers is to be lost in this very anti-consumer move by the coalition Government in London.