tag:blogger.com,1999:blog-20722989.post5486722036477637599..comments2024-03-24T23:01:57.640+00:00Comments on The Justice Diaries: £70K Chief Executive ‘missing for 6 months’ at Scottish Legal Complaints Commission as Justice Secretary dodges questions on scandal-hit law quangoUnknownnoreply@blogger.comBlogger13125tag:blogger.com,1999:blog-20722989.post-4047453093284410942010-04-14T00:35:45.961+01:002010-04-14T00:35:45.961+01:00@ Unhappy with our service
What a joke of a compl...@ Unhappy with our service<br /><br />What a joke of a complaints system.It must have been configured by criminals !Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-80526331694089949702010-04-13T23:05:13.089+01:002010-04-13T23:05:13.089+01:00like the rest of those commenting I am staggered a...like the rest of those commenting I am staggered at the amount of salaries at this quango<br /><br />time to drop the axe on it ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-43977382035766940432010-04-13T22:31:56.153+01:002010-04-13T22:31:56.153+01:00http://www.scottishlegalcomplaints.com/how-to-comp...http://www.scottishlegalcomplaints.com/how-to-complain/unhappy-with-our-service.aspx<br /><br />Unhappy with our service?<br /><br />This guidance tells you how to complain if you are unhappy about the service you have received from our staff or if you feel our staff have not handled something properly. If you are unhappy with our decision about your complaint please see the separate guidance, 'Unhappy with a decision?'. If you are not sure, please contact us on 0131 528 5111 for advice.<br /><br />We know that we can't please everyone and our decisions can disappoint those who don't get the outcome they had hoped for. Whatever the outcome of your case, we hope you will be satisfied with the level of service we provide and the way in which we treated you.<br /><br />We also know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes. We would like to hear from you if you feel dissatisfied with any aspect of our service. For example, if you think we have:<br /><br /> * treated you unfairly or rudely<br /> * failed to explain things clearly or listen to your concerns properly<br /> * caused unreasonable delays<br /><br />We take complaints like this about our service very seriously. We want to know if things go wrong so that we can put them right and improve our service in the future.<br /><br />Step 1<br /><br />In the first instance, please contact the person dealing with your enquiry or complaint. That person will consider your concerns and we hope they will able to resolve the problem. You can do this by letter, phone or email. This person will try to put right anything we have done wrong as quickly as possible. Usually things can be sorted out straight away at this stage.<br /><br />Step 2<br /><br />If you remain dissatisfied, you should write to our Head of Investigations, Rosemary Agnew, setting out your concerns. Please mark your letter 'Personal - Service Delivery Complaint' clearly. The Head of Investigations will acknowledge your complaint within three working days and tell you who will be dealing with it. The person dealing with it will aim to provide a full reply within 20 working days of receiving your letter. If we cannot reply within 20 working days we will write to explain why not and tell you by when you can expect a full response.<br /><br />The person you are complaining about will be told that a complaint has been made and will be asked for their views. They will not be involved in looking into the complaint in any other way. If our enquiries show that your complaint about our service is justified, we will apologise and tell you how we will address the problem. Where relevant, we will also tell you how we plan to make sure the mistake does not happen again.<br /><br />If your complaint is about the Head of Investigations you should write directly to our Chief Executive Officer, Eileen Masterman.<br /><br />Step 3<br /><br />If you are still not happy when you have received our response, you can write to our Chief Executive Officer, Eileen Masterman who will review your complaint and the way in which it was dealt with.<br /><br />If your complaint was about the Chief Executive and you are not content with our response, please write to our Chairing Member who will review the decision in light of any new information sent and if appropriate arrange for an independent investigation from someone external to the SLCC.<br /><br />If your complaint is about a Member, you can write to our Chief Executive Officer, Eileen Masterman who will review your complaint. If you are not content with the response and you believe a Member has breached the code of conduct, you can complain to The Standards Commission Scotland - (http://www.standardscommissionscotland.org.uk/ )<br /><br />We keep a record of all complaints made about our service and record the outcome of each complaint. We produce statistical information relating to these complaints each year.<br /><br />MUST HAVE BEEN A WASTE OF TIME WRITING SINCE NOVEMBER THEN !Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-57260789153707844932010-04-13T22:27:58.264+01:002010-04-13T22:27:58.264+01:00Where did you find out about those questions from ...Where did you find out about those questions from James Kelly to Kenny MacAskill ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-29427753615485363942010-04-13T22:06:35.020+01:002010-04-13T22:06:35.020+01:00I wouldn't accept those kind of answers to tho...I wouldn't accept those kind of answers to those questions so I hope more to come on this bent lot of SLCC wastersAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-85545240716956478902010-04-13T21:25:10.624+01:002010-04-13T21:25:10.624+01:001st comment.
Lawyers will be happy to pay Eileen ...1st comment.<br /><br />Lawyers will be happy to pay Eileen Masterman £1350 a week to sweep complaints under the carpet for the same reasons there is virtually no adverse coverage of the SLCC in the revolving doors of some 'national' newspapers.<br /><br />Good to know Peter is on the case of this one.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-40027271899348292952010-04-13T21:06:32.164+01:002010-04-13T21:06:32.164+01:00As well as a new SLCC you clearly need a new Justi...As well as a new SLCC you clearly need a new Justice Secretary as the man's replies are a disgrace for a quango he funded using public money.<br /><br />Make them pay it all back Peter and dont stop until they do.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-4993563308839560512010-04-13T19:30:11.858+01:002010-04-13T19:30:11.858+01:00Are you sure about Rosemary Agnew being the acting...Are you sure about Rosemary Agnew being the acting CEO ?<br />When I was there she was only head of investigations ..<br />Seems a big step up !Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-68274913414356386402010-04-13T18:14:25.556+01:002010-04-13T18:14:25.556+01:00The SLCC is unaccountable to anyone ?The SLCC is unaccountable to anyone ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-11521961782548648062010-04-13T17:40:36.169+01:002010-04-13T17:40:36.169+01:00Had a quick look through those minutes you linked ...Had a quick look through those minutes you linked and it seems no mention of why Masterman is off - odd to say the least.<br />March/April minutes not published yet so they are delaying again.More questions needed ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-2383920111256380942010-04-13T17:16:57.225+01:002010-04-13T17:16:57.225+01:00*Kenny MacAskill The Scottish Government has been ...*Kenny MacAskill The Scottish Government has been in regular contact with the Scottish Legal Complaints Commission on a range of issues such as the appointment of board members, the publication of the Commission's annual report, the Legal Services (Scotland) Bill and the transitional arrangements for complaints relating to the time before the Commission’s inception. Such discussions have been conducted on the basis that the Commission is largely independent of Government in how it fulfils its statutory responsibilities.* <br /><br />Yet Lorna Jack called the SLCC "A Government Agency" so which is it ?<br /><br />According to MacAskill the SLCC is independent yet the Law Society dont seem to see it that way and neither does the profession at large.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-33560623333670070122010-04-13T17:03:30.623+01:002010-04-13T17:03:30.623+01:00After almost 2 years there has long since been mor...After almost 2 years there has long since been more than enough information for any rational thinking person to judge how the SLCC is performing.<br /><br />Interesting to learn that the Scottish Taxpayer is apparenlt paying handsomely for someone who isn't there. <br /><br />The only reason such behaviour is tolerated is because the Board concerned will do nothing to remedy it and they know of course that neither will MSPs. <br /><br />So much for open and accountable government.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20722989.post-69127673477430318642010-04-13T16:53:47.261+01:002010-04-13T16:53:47.261+01:00You can just tell this organisation is dripping wi...You can just tell this organisation is dripping with spongers.How the hell anyone can be paid £1350 a week to sweep complaints against lawyers under the carpet is beyond me.Disgusting!Anonymousnoreply@blogger.com